![]() This position works in a typical office environment with moderate noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Ability to deal with standardized situations with only occasional or no variables.Ĭomputer Skills: To perform this job successfully, the candidate should have strong knowledge of Microsoft Office (Word, Excel, Outlook) and Internal Software. Reasoning Ability: Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to perform these operations using units of American money and weight measurement, volume and distance. Math Ability: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. ![]() Ability to print and speak simple sentences. Language Ability: Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. No prior experience or training required. Puts success of team above own interests.Įducation/Experience: High school diploma or general education degree (GED) required. ![]() Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Teamwork - Balances team and individual responsibilities.Meets attendance and punctuality guidelines. Follows instructions, responds to management direction. Dependability - Responds to requests for service and assistance.Solicits customer feedback to improve service. Manages difficult or emotional customer situations. Customer Service - Displays courtesy and sensitivity.Selects and uses appropriate communication method. Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Communication - Expresses ideas and thoughts verbally.Business Ethics - Treats people with respect.Able to deal with frequent change delays, or unexpected events. Changes approach or method to best fit the situation. Adaptability - Adapts to changes in the work environment.Demonstrated decision making capabilities and application of sound judgment.Ĭompetencies: To perform the job successfully, an individual should demonstrate the following:.Demonstrated ability to deliver an exemplary customer experience.Strong verbal and written communication skills.Ability to effectively prioritize tasks and consistently meet multiple deadlines.The requirements listed below are representative of the knowledge, skill, and/or ability required. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not a work from home opportunity.Postal meter stamps outbound company mail daily.Delivers parcels to department recipients within 24 hours of receipt.Monitors and processes incoming emails within 24 hours of receipt. ![]() Scans incoming mail and return mail within 24 hours of receipt.Enters task tracking codes in the servicing system for each mail type.Ensures that correspondence, faxes, and emails are identified and processed within 24 hours of receipt.Provides translation support from Spanish to English of incoming correspondence.Įssential Duties and Responsibilities include the following. Provides document support by monitoring and processing electronic mail for Customer Service and Loan Resolution Departments. Position Summary: The Documentation Management Support Specialist identifies, tracks, and scans incoming mail. If you want to make a difference, then Selene is the place for you! A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. ![]()
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